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Return Policy

Unwashed, unworn and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.

Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).

Sale items are subject to the same returns policy.

Requesting a refund or exchange

To request a refund or exchange, email hello@weareall.com.au with your name, contact number, order number and details of your request.

If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will need to be returned first and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.

If you have requested a refund for your order, we will notify you via email once your goods have been received and your refund has been processed.

Return delivery address details will be provided once your email request has been received.  All refund or exchange requests will be processed within 48 hours of us receiving your email.

 

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