FREE SHIPPING for all Australian orders over $100!

Terms and Conditions

The following terms and conditions (“Terms”) govern your use of the website located at www.weareall.com.au (“Website”) and form a binding contractual agreement between you, the user of the Website and/or customer of We Are All (“you”, “your”) and We Are All (ABN 73117072941) (“we”, “us”, “our”, “We Are All”). By visiting the Website and/or purchasing goods or services from We Are All, you agree to be legally bound by these Terms, as amended from time to time as amended from time to time. We reserve the right to modify any part of these Terms at any time and it is your responsibility to check this page periodically for changes.  

 

Prices

All transactions are processed in Australian Dollars (AUD) and exclude a Goods and Services Tax (GST) of 10% unless otherwise specified. All prices displayed on the Website are subject to change without notice, including offering promotional, discount or higher prices. The valid price at any time is that which is published on the Website at the time of purchase. Prices on the Website may differ from those published elsewhere and by third parties. 

We reserve the right to make adjustments to prices, without prior notice to you. 

In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or otherwise, we may refuse or cancel any orders placed for such products listed at the incorrect price, whether or not the order has been confirmed or you have been charged in part or full for the order. 

 

Orders

Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not you have been charged for the order. If we decline or limit your order, we will refund your order to the extent that we have declined or limited your order.

 

Payment

Payment must be made in full at time of online order. Credit card payments can be made using Visa, MasterCard or American Express. We Are All makes every effort to ensure all transactions that occur on the Website are secure. All orders are processed over guaranteed secure industry standard SSL (Secure Sockets Layer) Certificate encryption technology to ensure credit card data is safe and secure. We Are All will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

You acknowledge that:

  • all details you provide to We Are All are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods; and
  • foreign exchange rates may fluctuate and that all charges are subject to such changes.

  

Order processing

A confirmation email will be sent to you in acknowledgement of receipt of your order. This document supersedes all prior correspondence in relation to your order (verbal, written, graphic or otherwise). Once your order has been fulfilled, you will receive a second email confirming it has been dispatched.

 

Delivery 

As we rely on third party logistics and shipment companies to deliver products to customers, we cannot guarantee delivery times. To the maximum extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery or delay. For the avoidance of doubt, we are not responsible for any international shipping delays caused by the customs clearance process.

If access will be difficult for the person delivering, please provide us with written details when placing your order.

If your order is lost or damaged in transit, please email us at hello@weareall.com.au within 7 working days of placing your order so that we may assist you. 

 

Refunds, exchanges and returns

If any legislation operates to prohibit or restrict the exclusion, restriction or modification of any implied warranties, conditions or obligations, then to the full extent permitted by law, We Are All limits its liability in respect of any such claim to, at its option:

  • the replacement of the goods or the supply of equivalent goods;
  • the repair of the goods;
  • the payment of the cost of repairing the goods, or replacing the goods or of acquiring equivalent goods.

 Refund

In order to be fully eligible for a refund, you must:

  • Contact us via email hello@weareall.com.au with your name, contact number, order number and details of your request.
  • Return the product as new, unworn and unwashed, properly protected, with its original packaging, in the condition delivered (no additional damage) together with any accessories, tags, instructions and documentation, within 14 days of delivery.
  • Return the product with original invoice received identifying the order.

Once your product is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

No refund will be granted where:

  • A product is not in its original condition, is damaged or missing parts for reasons not due to our error; or
  • A product is returned more than 14 days after delivery.

Exchange

In order to be fully eligible for an exchange, you must:

  • Contact us via email hello@weareall.com.au with your name, contact number, order number and details of your request.
  • Inform us of the style, size and colour that you would prefer.
  • Return the product as new, unworn and unwashed, properly protected, with its original packaging, in the condition delivered (no additional damage) together with any accessories, tags, instructions and documentation, within 14 days of delivery. The product from the original order will need to be returned first and a new order containing the exchanged product will be processed.
  • Return the product with original invoice received identifying the order.

Once your product is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.

No exchange will be granted where:

  • A product is not in its original condition, is damaged or missing parts for reasons not due to our error; or
  • A product is returned more than fourteen (14) days of delivery.

 

Faulty or damaged products

In the unlikely event that you receive a product that you consider to be faulty or damaged you must notify us in writing within 24 hours of receipt and the product must be returned and received by us within 14 days of such notice. Any failure to notify We Are All within the timeframe specified shall be deemed acceptance by you that the product is free from any damage whatsoever.

 

Gifts

If the product was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

 

If the product wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Sale Products

Only regular priced products may be refunded, sale products cannot be refunded. 

Product appearance

We Are All make every effort to ensure its products are displayed as accurately as possible on the Website, however, we do not warrant that the product descriptions or prices are accurate. The actual colour of products may be different to how they appear on your screen, as monitor colour varies considerably or the sizing may differ slightly than what is provided in our sizing chart(s).

Proper use

It is imperative that you follow all care, maintenance and label instructions for the longevity of your product. We Are All cannot offer refunds, replacement or free repair for goods that are damaged through misuse, including by failure to follow care, maintenance or label instructions.

Intellectual Property

The intellectual property rights in all content made available to you on or through the Website remain the property of We Are All (and/or its licensors). You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content which appears on the Website. You further acknowledge that all intellectual property (whether registered or unregistered) including copyright, designs, techniques, methods of manufacture, photographs, trade marks, registered designs, specifications and/or other information relating to We Are All products shall vest at all times with We Are All (and/or its licensors).

 Indemnity

You hereby agree to indemnify and hold We Are All, its officers, employees, contractors, agents, affiliates, successors, assigns, suppliers and licensors harmless against any claims, actions, proceedings and suits and all related liabilities, losses, damages, judgments, settlements, penalties, fines, costs and expenses (including legal expenses) arising out of:

  • Your misuse of any We Are All products;
  • Your breach or alleged breach of these Terms;
  • Your infringement of any law, rule, regulation or rights of others in connection with your use of We Are All products; or
  • Your use or disclosure of another person’s personal information including any financial or billing information which you are not authorised to use or disclose.

 Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Victoria, Australia and you irrevocably submit to the non-exclusive jurisdiction of the Courts of such State in resolving any disputes.

Entire Agreement

These Terms constitute the entire agreement between the parties and shall supersede any and all preceding and contemporaneous agreements between you and We Are All.

For any additional questions, please email We Are All hello@weareall.com.au

PRIVACY POLICY

  1. Privacy commitment

We Are All and its associated companies (“we”, “our” or us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our corporate standard. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

  1. Scope of our Privacy policy

Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services, job applicants and members of the public.

  1. When do we collect information about you?

At times, we are required to collect personal information in the normal course of providing services for our customers.
These services apply across Our Brands and include:

  • Accepting customer orders
  • Processing online purchases and payments
  • Registering an online account
  • Maintaining client books
  • Customer Service lines (including social media channels such as facebook and twitter)
  • Processing credit card payments
  • Receiving prize application forms
  • Accepting gift voucher payments
  • Maintaining detailed information on our websites

Also, we make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website.This may allow us to alert you to products or offers which we think you might be interested in viewing.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.

When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites. 

  1. What information do we collect?

We may collect the following information from you:

  • your name and contact details, such as your physical address, email address and phone number;
  • your gender, birthdate and occupation;
  • your purchase history;
  • your company name (if applicable);
  • the name of the domain from which you access the internet;
  • the date and time you access our sites;
  • the internet address of the website from which you linked directly to our sites;
  • other information you may supply to us; and
  • if you are a candidate for employment, we may collect other information as further set out in our application forms or during the recruitment process. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.
  1. Why do we collect this information?

We use the information to customise our services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you.  It is also collected so that we may provide value-added services and marketing and remarketing through our websites or other social media channels. If you are a candidate for employment, we collect information to assess your suitability for a position within our business and for other purposes such as contacting referees, performing background checks and visa applications.

  1. Do we share personal information with third parties?

We may disclose information we hold to our directors, officers, employees and other associated companies within our corporate group for business purposes and marketing or remarketing purposes through our websites or other social media channels.

We may also disclose information to third party service providers or contractors.

If you are a candidate for an employment position involving a third party with whom we have an agreement, we may disclose your information to that third party to assess your application. We may also disclose your information as part of a visa application process or where required to do so by law.

The countries this information may be disclosed to will vary from time to time, but may include Australia, New Zealand, South Africa, the United States of America and Japan.

Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas. We use products and services maintained in Australia, New Zealand, USA and Japan.

Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).

We will take reasonable steps to ensure recipients of this information do not breach Australian or New Zealand Privacy laws in relation to the personal information we disclose.

Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.  We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.

We will not sell or trade your personal information.

  1. Promotional communications

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update our preferences” at the bottom of any of our communications, or by clicking into your account and manage the level of communication which you want to receive from us across Our Brands.

  1. Personal information access

You may review, change or delete personal information related to your use of our websites. To access your information, simply sign into your account and modify your account details as necessary.

We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information.

If you otherwise wish to access, correct or delete any personal information we hold about you, please contact our team on hello@weareall.com.au.

  1. Anonymity

You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.

If you are a candidate for employment you must provide personal information which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to be misleading or deceptive.

  1. Security

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.  We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.

Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.

  1. General

By using our website, you are consenting to the collection of information by us in accordance with this Privacy Policy.  Please note that we reserve our right to amend, remove or vary this policy without notice.  You should check this page regularly to take notice of any changes we may have made to this policy.

  1. Privacy complaints

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact our team on hello@weareall.com.au.

All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.

If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.  You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint. 

Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Manager is unable to address your complaint.

If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution.  During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.

We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations. 

Join our Mailing List

Sign up to receive our email updates

Search our store